If you get good service you may tell one or two people about it – BUT – if you get bad service you’ll tell everyone you know.
[tweetmeme] Just to prove that we don’t only speak up when we get bad service… let’s talk about some awesome service we’ve gotten lately!!
Kristen at Berkshire Bank in 20 Mall in Guilderland. She is top-notch! Michael had a problem with his account last week due to a mistake Price Chopper made. (One of many, they’re on my shit-list this week) Kristen was quick to get us in touch with someone who could resolve the problem. She did it all with a smile in her voice and a good attitude. I didn’t mention that we spoke with her over the phone. Her positive attitude came right through the phone. We called her manager Jason who was working in another location and he immediately rectified the situation.
We stopped in to thank Kristen and Jason in person the next day. Kristen was there and we had a wonderful conversation. We were sad to learn though that Jason was transferred to their Colonie branch. Not as convenient, but still not too far away. I highly recommend either of these two branches for your banking needs.
The other awesome service we received was at Max BMW. Michael was in contact with them regarding test-riding a couple of motorcycles so he could talk about them on his biker . Craig and Ben took the time to meet with us and answer all the questions we asked. The dealership was quite busy since they were sponsoring an event, but they made us feel like we were the only two on their sales floor.
These days I won’t do business with a store who’s customer service ISN’T top-notch. Tons of businesses compete for my attention, so why should I put up with rudeness or bad attitudes?
Where have you gotten awesome service lately?
Where has customer service fallen short?
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