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Posts Tagged ‘bad service’

If you get good service you may tell one or two people about it – BUT – if you get bad service you’ll tell everyone you know.

[tweetmeme] Just to prove that we don’t only speak up when we get bad service… let’s talk about some awesome service we’ve gotten lately!!

Kristen at Berkshire Bank in 20 Mall in Guilderland.  She is top-notch!  Michael had a problem with his account last week due to a mistake Price Chopper made. (One of many, they’re on my shit-list this week) Kristen was quick to get us in touch with someone who could resolve the problem.  She did it all with a smile in her voice and a good attitude.  I didn’t mention that we spoke with her over the phone.  Her positive attitude came right through the phone.  We called her manager Jason who was working in another location and he immediately rectified the situation.

We stopped in to thank Kristen and Jason in person the next day.  Kristen was there and we had a wonderful conversation.  We were sad to learn though that Jason was transferred to their Colonie branch.  Not as convenient, but still not too far away.  I highly recommend either of these two branches for your banking needs.

The other awesome service we received was at Max BMWMichael was in contact with them regarding test-riding a couple of motorcycles so he could talk about them on his biker blogCraig and Ben took the time to meet with us and answer all the questions we asked.  The dealership was quite busy since they were sponsoring an event, but they made us feel like we were the only two on their sales floor.

These days I won’t do business with a store who’s customer service ISN’T top-notch.  Tons of businesses compete for my attention, so why should I put up with rudeness or bad attitudes?

Where have you gotten awesome service lately?
Where has customer service fallen short?

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[tweetmeme] The Weekly Re-cap: This week we talked about my guilty little puppy and the fish in my pool.  I informed you of a rude person who works at Colonie Center.  I told you about our yummy chicken, zucchini and mushroom dinner and discussed the results of the library usage poll.  Finally we talked about Vanessa Marcil Giovinazzo coming back to General Hospital as Brenda Barrett and the Delmar Homeowners who tackled a kid for ding dong ditch.

The Weekly Movie: Mr Destiny, and Batman-The Dark Knight

The Weekly Downer: People not returning phone calls.  It’s rude and unprofessional!

The Weekly Food: London Broil, Chicken with zucchini and mushrooms over pasta, Dewitt’s steaks with baked potatoes (they were soooo good!!), cheesecake & birthday cake.

The Weekly Amazing Fact: A hummingbird weighs less than a penny!

The Weekly Birthdays: Adriane Powell, Tim Niekrewicz, Suzanne Marshall Akers, Scott Carpenter, Jennifer White, William Tragedy Yager, Paul Bolk, Jamie Lubman, and Terry McCann.  I hope you all had wonderful birthdays!  Leave a comment and tell us what you did to celebrate your birthday.

The Weekly Craft: I miss having time to do crafts….

The Weekly Activity: Searching for a job, interviewing and going to Michael’s gallery reception.

The Weekly new people I’ve found on Twitter: 5 Below, Red Robin, Will King, Ritter Sport, Marilyn Elmore, Dutchess County Fair, Vista Print, and NYSLabor.

The Weekly Charity I’m Pimping: As part of the Albany restaurant Dale Miller’s ongoing series of fundraising cocktail parties for area nonprofits, Kristi Gustafson and Steve Barnes will be guest bartenders from 5:30 to 7:30 p.m. on Monday July 26th.  Dale Miller will donate 25 percent of the food and beverage sales in the bar during that time to Equinox Inc., the community-services agency best known for its Thanksgiving dinner.  You can RSVP on Facebook here.

The Weekly Countdown: 482 days until Breaking Dawn is released. How excited are you for this movie??

Weekly Grand Totals: I was awake for 36 hours straight and I finally crashed around midnight last night – hence why the weeklies are being published a bit later than usual.  Than you for your understanding.

What are you doing this weekend?
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Raindrop image from:  http://whiteboydancefloor.blogspot.com/2008/06/rain-rain-go-away-come-again-another.html
Hummingbird image from: http://animals.howstuffworks.com/birds/hummingbird-sex.htm
Birthday cake image from: http://www.toward-the-goal.net/2007/06/

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Many of you know that my FAVORITE meal of all time is duck.

6.75 lbs. of deliciousness....

Yesterday was my 4 year anniversary with Michael.

Together for 4 years!!

We started a tradition the year we met.  For Valentine’s Day, our anniversary, and my birthday he makes me a duck dinner.

Michael hard at work cleaning up the bird....

We started doing this because the service in restaurants is usually pretty horrible on Valentine’s Day, and there aren’t too many restaurants I can go to and get good duck around here.

Notice there is water in the bottom of the pan.

I remember the first time Michael made us a duck.  I think it took 3 days to get all the smoke out of the house!  If you ever attempt to make a duck make sure you put water into the bottom of the pan.  Duck is a very fatty meat and the grease and fat smoke when it burns in the pan.  The water prevents this.

Flambe the plums!

Through the years Michael has made different sauces for with the duck.  Cherry, plum, blackberry….  He did the plum again because we both really liked it.  The tricky thing is that the plum recipe has him flambe the plums!  All I can picture is that Fresh Prince of Bel Air episode where Will says “I can flambe” and he sets the kitchen on fire!  (You can see it HERE)  Don’t worry, we have a fire extinguisher handy in our kitchen just-in-case….  Luckily we’ve never needed it.

The duck is out of the oven ~ Is that like the cat's out of the bag?

The duckling came out so so yummy!  The thing that’s the worst about a duck dinner is that you smell it cooking for a few hours, and it’s over so quickly.  Kind of like Thanksgiving dinner….

The end result

We didn’t care about making things fancy, the duck was getting cold and we just wanted to dig in!!!!

Bella had her own special dinner too!

Even Bella had a bowl with duck and mashed potatoes.  Potatoes stuck to the roof of a doggies mouth is right up there with peanut butter!!  She loved it!

This is what I thought of dinner

All in all it was a very very yummy dinner.
A big thank you to my Michael for taking the time to make me my favorite dinner of all time!!

Bella & I before we started cleaning up....

Do you have any special traditions with your other half?
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