Feeds:
Posts
Comments

Posts Tagged ‘Bank’

If you get good service you may tell one or two people about it – BUT – if you get bad service you’ll tell everyone you know.

[tweetmeme] Just to prove that we don’t only speak up when we get bad service… let’s talk about some awesome service we’ve gotten lately!!

Kristen at Berkshire Bank in 20 Mall in Guilderland.  She is top-notch!  Michael had a problem with his account last week due to a mistake Price Chopper made. (One of many, they’re on my shit-list this week) Kristen was quick to get us in touch with someone who could resolve the problem.  She did it all with a smile in her voice and a good attitude.  I didn’t mention that we spoke with her over the phone.  Her positive attitude came right through the phone.  We called her manager Jason who was working in another location and he immediately rectified the situation.

We stopped in to thank Kristen and Jason in person the next day.  Kristen was there and we had a wonderful conversation.  We were sad to learn though that Jason was transferred to their Colonie branch.  Not as convenient, but still not too far away.  I highly recommend either of these two branches for your banking needs.

The other awesome service we received was at Max BMWMichael was in contact with them regarding test-riding a couple of motorcycles so he could talk about them on his biker blogCraig and Ben took the time to meet with us and answer all the questions we asked.  The dealership was quite busy since they were sponsoring an event, but they made us feel like we were the only two on their sales floor.

These days I won’t do business with a store who’s customer service ISN’T top-notch.  Tons of businesses compete for my attention, so why should I put up with rudeness or bad attitudes?

Where have you gotten awesome service lately?
Where has customer service fallen short?

Please comment and subscribe.

Read Full Post »

Meet Katie 🙂

While brainstorming about what to write blogs about, I wanted to find a way for my readers to get to know some of the awesome people who I know.  The best way I could come up with was an interview series.

Meet my friend KatieKatie and I met randomly on MySpace.  If I recall she was looking to meet another couple around the same age as her and her husband and we fit the bill.  Eventually we met face to face and we’ve really hit it off.     So… without further ado – get to know Katie.

Name: Katie Smith McKay

Age: 31

Location: Watervliet, NY

Hails from: Latham, NY

Relationship Status: Married

Twitter: Katieny79

Children: None not sure I want any

Occupation: Relationship Banker at First Niagara Bank currently, also Pampered Chef Consultant, and aspiring to be a Wedding Planner

What is the most challenging part of your job?
Day job – I’m not happy at and I hate the phone, feel like a glorified telemarketer sometimes.  
Pampered Chef– Keeping bookings consistent and avoiding cancellations – though that is improving as of late….

How long have you been a Pampered Chef Consultant? 2-1/2 years. www.pamperedchef.biz/katiezdreamz

Are you having any good sales right now? May is a great month to host.  May is Help Whip Cancer month purchase exclusive pink products to benefit the American Cancer Society

Jeff & Katie

How did you and your husband Jeff meet? Jeff and I met when I was 20 and he was 25 through a mutual friend.

What did you and your husband Jeff do on your first date? We went to see a movie The Bone Collector I think that was it, we met at theater after he got out of work on a Friday night. We didn’t do much “dating” as in going out mostly just hung out and talked and hung out with friends very casual dating atmosphere in the beginning I guess.

What have you always wanted to do but were too afraid to try? That’s a really good question and I feel like I should have an answer but I really don’t. I could say starting my own business but I’ve decided to work toward that plunge so I guess I lost my fear in some ways. The best I can come up with is maybe sing in public sober and non-karaoke.

What’s your favorite comfort food? Hmmm that’s hard……. I enjoy food so to pick a favorite comfort food……….. I guess I’ll be boring and say pepperoni pizza or if I’m sick Chicken Noodle Soup.

Would you go back in time if given the chance? Yes

What would you do? If I could go back 10 years ago, I’d know that wedding planning is my true passion and could have started pursuing that then.

The Fresh Prince of Bel Air

What were your favorite TV shows when you were a kid? Full House & Fresh Prince of Bel Air I guess

Now? Too many I watch way too much TV. But currently probably Survivor, Parenthood and Modern Family oh and How I Met Your Mother.

What do you like to spend money on? Wish I had money to spend on things I liked to spend it on. Mostly just goes to bills and necessities.

What is your favorite board game? I  LOVE board games so I really can’t pick a favorite, but I guess if I absolutely had to pick one I’d say Cranium.

Chewy

What is your favorite way to relax? Reading

What’s your biggest pet peeve? Socks and sandals

You and I met on MySpace.  Are you surprised we hit it off as well as we have? Honestly yes I am but I’m glad!:)

You’ve just closed on 1st home.  What part of home-ownership are you most looking forward to? All of it!  I can’t wait to pay towards an investment instead of rent to landlords that don’t even care about their property. Being able to do whatever I want, paint tack knock down walls. Having space and freedom.

What other questions do you have for Katie?
Ask away!

Please comment and subscribe.

Read Full Post »