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Posts Tagged ‘Crossgates Mall’

I haven’t posted rants on here in the past, but I had a situation happen last week that still annoys the hell out of me when I think about it.

I was visiting Colonie Center in Albany, NY.  I went to the customer service desk.  At this desk you can purchase lottery tickets, gift cards, and get general information about the mall.

In my experiences throughout my life I was led to believe that people at customer service desks should be courteous to the patrons of the business they’re working for.  I have worked with the public for years, and though I’d never say the words “the customer is always right” I do subscribe to the idea that you ALWAYS treat the customer with respect and you always say “Thank you.”

I approached the customer service desk.  I moved slightly to the side to fill out a form.  While I was doing this two additional customers walked up.  They were immediately assisted.  (She had a snotty attitude, but she answered their questions.)  While she was helping the second woman I finished up my form, and put my money with it on the counter.  It was quite obvious I was finished.  As she finished with the second, I incorrectly assumed she would move on to helping me.  She looked right at me and moved 3 feet to her right and started typing on her computer.  It was obvious she was playing on Farmville (or some similar online game) and logged out to proceed to log in to another website.  After about a minute, she walked back to the counter and took my form and money, processed it and laid my receipt on the counter.  While she was processing it, a security guard walked up to the counter and started shooting the breeze with her.  She commented to him that she needed to log into an online customer service training that she was required to complete.  At this point I picked up my receipt and I couldn’t resist commenting.  “Since you’re going to be taking your required customer service training, let’s pray that it teaches you to acknowledge your customers in front of you and how to say “Hello” and “Thank you” since you didn’t say a single word to me during my entire transaction.” As I was walking away she screamed after me “Thank you Ma’am, please come again.” In an extremely snotty tone.

When I told a friend of mine about the situation he immediately physically described the girl and knew exactly who I was talking about because he’s dealt with her in the past and agreed that she needs a serious attitude adjustment.

From now on – I’ll take my business of that sort to Crossgates.  They may not be a ray of sunshine over there, but at least they’ll acknowledge my presence…..

What kind of bad customer service have you had to deal with?
Do you still do business with the establishment?
If yes, explain why.

Customer Service Graphic from: http://www.whalecottage.com/blog/tag/whale-cottage-camps-bay/

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OppositesConnect.com

About a month ago there was a write-up on All Over Albany about a new online dating site being developed called Opposites Connect.  The gist of the site goes off the premise of “opposites attract.”  I think it’s a brilliant idea!  The founder Larry Wilson is set to launch the site on June 1st.  If you sign up on the site now you’ll get a free membership for life.

Earlier tonight I stumbled upon the Opposites Connect Facebook Fan Page and started reading through the status messages.   They ask questions in their status messages such as “Heinz or Hunts?”  “Mary Ann or Ginger?”  “Partridge Family or Brady Bunch.”  The one that caught my eye though was this:  “What sticks out in your mind as the most memorable, intriguing, special moment of a recent date, or any date you’ve been on?”

LIAR!!

Well, as many of you know I have gone online and played the online dating game.  (And it’s funny that I call it a “game” because my profile always said “No head games!”  LOL!)  I have stories to tell, both good and bad.  I think the most memorable one was with a guy I’ll call Joe.  Joe asked me to meet him at Houlihan’s in Crossgates Mall for a drink one night after work.  (I LOVE Houlihan’s Guavatinis!!) We got together, had a couple of drinks and even ordered an appetizer.  Our conversation was okay, but it was kind of bland and I really didn’t find the guy super physically attractive.  Plus I HATE it when people lie.  (Always tell the truth!!)  Joe’s profile said he was 5′ 9″ – did he somehow think I wouldn’t notice that he barely came up to my shoulder?  (I’m 5′ 6″)  Fast forward a little bit – to when the bill arrived.  Joe dove for it.  Fine, I’m not going to arm wrestle and tear it in two.  I asked him to see the bill so I could at least pay half.  He insisted that he pay.

The Bill

I have male  friends who were participating in online dating around the same time and they always complained about girls who went out with them, got dinner, etc. and never called again and how they were going broke because of it!!  So, being the considerate gal that I am I thought it only fair that I pay half for two reasons.  One – I didn’t know the guy well and felt I should pay my own way.  I didn’t want to feel as if I “owed” him anything.  Two – Since I really wasn’t attracted to him and knew we wouldn’t be going on a second date – I felt guilty letting him pay.

After about half an hour of going back and forth about the bill I finally just gave up and let him take it.  Trust me – I argued.  I couldn’t let it go on any longer because I was honestly getting really annoyed.  If I had liked the guy prior to getting the bill, the back and forth over who was paying would have killed any shot of a second date because he was kind of a jerk about it.

Moving on – we walk out into the mall to say our goodbyes because I had plans and had to meet someone.  He said something along the lines of  “I had a really nice time with you – would you like to go see a movie this weekend?”  I told him that I thought he was nice, but I really didn’t think we were a good match and I didn’t want to waste his time.  Can you believe the guy had the _____ to say “Are you kidding me?  I just paid for your food and drinks and you won’t go on another date with me??”  The guy honestly looked like he believed I was into him and I owed him another date as if he bought a ticket for admission.  Can you imagine how annoyed I was at this point?  I think I told him something along the lines of “No, you’re not getting a second chance to make a first impression, and for future reference, starting an argument with a girl on a first date is NOT a good idea.  I made myself clear I wasn’t comfortable letting you pay – you insisted and I caved so you wouldn’t cause a scene in the restaurant.”

I have other interesting dating stories in my archives, but I’m curious what stories you guys have.  Since I think for the most part I have different readers – I’d like to hear your answer to their question on Opposites Connect’s Facebook Page.

“What sticks out in your mind as the most memorable, intriguing, special moment of a recent date, or any date you’ve been on?”

Please comment and subscribe.


Photo’s from:
http://oppositesconnect.com/
http://www.google.com/imgres?imgurl=http://www.hometowncleveland.com/wp-content/uploads/2010/04/liar.jpg&imgrefurl=http://www.hometowncleveland.com/%3Fp%3D1876&usg=__T09lVF2dZN0s91KMajUWnpTFdLU=&h=500&w=500&sz=38&hl=en&start=47&um=1&itbs=1&tbnid=ruSYDFy_TsIllM:&tbnh=130&tbnw=130&prev=/images%3Fq%3Dliars%2Bneed%2Bnot%2Bapply%26start%3D40%26um%3D1%26hl%3Den%26client%3Dfirefox-a%26sa%3DN%26rls%3Dorg.mozilla:en-US:official%26ndsp%3D20%26tbs%3Disch:1
http://www.google.com/imgres?imgurl=http://debbiegray.typepad.com/.a/6a00d8357a343069e200e55383e6248834-320pi&imgrefurl=http://debbiegray.typepad.com/&usg=__sioXpBWvLl7ydyjdNEp9lQxB3-8=&h=250&w=250&sz=12&hl=en&start=21&um=1&itbs=1&tbnid=EKzI9tcRV6FZ6M:&tbnh=111&tbnw=111&prev=/images%3Fq%3DHoulihan%2527s%2BDinner%2BCheck%26start%3D20%26um%3D1%26hl%3Den%26client%3Dfirefox-a%26sa%3DN%26rls%3Dorg.mozilla:en-US:official%26ndsp%3D20%26tbs%3Disch:1

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