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Posts Tagged ‘Manager’

If you get good service you may tell one or two people about it – BUT – if you get bad service you’ll tell everyone you know.

[tweetmeme] Just to prove that we don’t only speak up when we get bad service… let’s talk about some awesome service we’ve gotten lately!!

Kristen at Berkshire Bank in 20 Mall in Guilderland.  She is top-notch!  Michael had a problem with his account last week due to a mistake Price Chopper made. (One of many, they’re on my shit-list this week) Kristen was quick to get us in touch with someone who could resolve the problem.  She did it all with a smile in her voice and a good attitude.  I didn’t mention that we spoke with her over the phone.  Her positive attitude came right through the phone.  We called her manager Jason who was working in another location and he immediately rectified the situation.

We stopped in to thank Kristen and Jason in person the next day.  Kristen was there and we had a wonderful conversation.  We were sad to learn though that Jason was transferred to their Colonie branch.  Not as convenient, but still not too far away.  I highly recommend either of these two branches for your banking needs.

The other awesome service we received was at Max BMWMichael was in contact with them regarding test-riding a couple of motorcycles so he could talk about them on his biker blogCraig and Ben took the time to meet with us and answer all the questions we asked.  The dealership was quite busy since they were sponsoring an event, but they made us feel like we were the only two on their sales floor.

These days I won’t do business with a store who’s customer service ISN’T top-notch.  Tons of businesses compete for my attention, so why should I put up with rudeness or bad attitudes?

Where have you gotten awesome service lately?
Where has customer service fallen short?

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Shawn after fulfilling his groomsman duties....

While brainstorming about what to write blogs about, I wanted to find a way for my readers to get to know some of the awesome people who I know.  The best way I could come up with was an interview series.

Meet my friend ShawnShawn is a wonderful friend who is also known as Isabella’s God-Father Uncle Shawn.

Name: Shawn Powers

Age: 30

Location: Schenectady NY

Relationship Status: Single

Occupation: Retail Management, Geek Extraordinaire

What is the most challenging part of your job? Keeping cool in the face of utter madness.

What do you want to do when you grow up?
Do I have to?  I guess it would be to either be some type of computer technician, or software design.  They say if you do something you love, you’ll never work a day in your life.

Is you had to choose between football and computers, which would you choose and why?
You’re really making me answer this???  Sigh… Football is more fun

What is the strangest thing that’s every happened to you on a date?
I got stuck in my truck in the snow, in the middle of nowhere, with no cell phone service, so I walked up the road to call a tow truck, who was crazy and moved my truck by nearly backing it into a ditch.  Yeah, that was fun.

Since you’re a single guy, and single gals might be reading this, tell us what makes you stand out compared to all the other guys out there.
Hmm, I guess the fact that I am a good guy.  (I have 2 girls sitting here telling me to type that.  Take that for what you will J )

What’s always in your refrigerator?
Water & condiments.  Once in a while I’ll actually put food in it too, just to be different.

Shawn with his Dad Dana and his Sister Melinda

Tell us about your hometown of New Philadelphia, OH.
Typical small town America, a place you can feel safe walking down the street.  I think my friend put it best when he traveled home with me on vacation. He said it was the friendliest town he had ever been in.  Football is a passion so much more so than here.  Everyone doesn’t know everyone else, but it’s homey.

What was your New Year’s Resolution? To stop making resolutions!

What’s your favorite amusement park? Cedar Point in Sandusky, OH.

What’s your dream car?
I like the Honda CRZ a lot, but I think if you put a gun to my head, it would be the new Chevy Camaro.

What do you think are key traits in a great friend?
It needs to be someone who can listen, be there when you need them most, and someone who can be trusted.

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