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Posts Tagged ‘Patron’

I haven’t posted rants on here in the past, but I had a situation happen last week that still annoys the hell out of me when I think about it.

I was visiting Colonie Center in Albany, NY.  I went to the customer service desk.  At this desk you can purchase lottery tickets, gift cards, and get general information about the mall.

In my experiences throughout my life I was led to believe that people at customer service desks should be courteous to the patrons of the business they’re working for.  I have worked with the public for years, and though I’d never say the words “the customer is always right” I do subscribe to the idea that you ALWAYS treat the customer with respect and you always say “Thank you.”

I approached the customer service desk.  I moved slightly to the side to fill out a form.  While I was doing this two additional customers walked up.  They were immediately assisted.  (She had a snotty attitude, but she answered their questions.)  While she was helping the second woman I finished up my form, and put my money with it on the counter.  It was quite obvious I was finished.  As she finished with the second, I incorrectly assumed she would move on to helping me.  She looked right at me and moved 3 feet to her right and started typing on her computer.  It was obvious she was playing on Farmville (or some similar online game) and logged out to proceed to log in to another website.  After about a minute, she walked back to the counter and took my form and money, processed it and laid my receipt on the counter.  While she was processing it, a security guard walked up to the counter and started shooting the breeze with her.  She commented to him that she needed to log into an online customer service training that she was required to complete.  At this point I picked up my receipt and I couldn’t resist commenting.  “Since you’re going to be taking your required customer service training, let’s pray that it teaches you to acknowledge your customers in front of you and how to say “Hello” and “Thank you” since you didn’t say a single word to me during my entire transaction.” As I was walking away she screamed after me “Thank you Ma’am, please come again.” In an extremely snotty tone.

When I told a friend of mine about the situation he immediately physically described the girl and knew exactly who I was talking about because he’s dealt with her in the past and agreed that she needs a serious attitude adjustment.

From now on – I’ll take my business of that sort to Crossgates.  They may not be a ray of sunshine over there, but at least they’ll acknowledge my presence…..

What kind of bad customer service have you had to deal with?
Do you still do business with the establishment?
If yes, explain why.

Customer Service Graphic from: http://www.whalecottage.com/blog/tag/whale-cottage-camps-bay/

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This blog was inspired by my friend and local sex symbol Kevin Marshall’s blog “In The Present Tense.”  There are many things that I hate that other people seem to love.  Some of them I will probably never understand.

Napoleon Dynamite ~ 2004

Napoleon Dynamite has got to be one of the stupidest movies I’ve ever seen.  Can I please have my 82 minutes back that this movie robbed from my life?

Beer

Beer just doesn’t taste good to me.  I don’t know why.  I’ve tried it over and over.  I’ve tried many different kinds.  I just don’t seem to have a taste for it.  One exception would be Lindeman’s Framboise.   Though technically it is a beer (I think – my beer buddies can chime in) it doesn’t taste like traditional beer.  I call it “alcoholic soda.”

The Biggest Loser

I’m not a big fan of most reality TV shows.  I’ll admit, I’ve never watched The Biggest Loser.  Sitting around watching overweight people lose weight is not my idea of entertainment.  I watch TV for entertainment and information.  This doesn’t fall into either of those categories for me.

Paradise By The Dashboard Light

Now, I do NOT hate Meat Loaf, however, I do hate the song Paradise By The Dashboard Light that he recorded.  The song is long, the song is annoying, and I’ve heard it far too many times for this lifetime.

The Rockey Horror Picture Show ~ 1975

I don’t like The Rocky Horror Picture Show.  Maybe humor was much different before I was born?

The Bachelor

The Bachelorette

As I already mentioned I am not a fan of reality TV shows.   The Bachelor and The Bachelorette are both horrible.  First off – from what I understand – the people on the show sign a contract that if they’re the final girl/guy at the end they will marry the Bachelor/Bachelorette.  What if they like the person, but they’re really not “the one?”  This set-up makes a mockery of marriage.  When you marry someone it’s supposed to be for life.  On these shows these people spend all their time trying to make themselves look better than the person next to them.  They’re not spending their time in a normal environment getting to know anyone.  I watched some of The Bachelor this season and it was just ridiculous!

Swiss Cheese

I don’t like Swiss cheese.  It’s bitter.  I think it kind of tastes like what I imagine wax tastes like.  YUCK!

Tequila

Tequila is another thing I hate.  If it tastes like vomit going down, what does it taste like when it comes back up?  I’m sure a commenter can tell us….

WWE

I can’t stand WWE, WWF, or whatever they’re calling wrestling these days.  Why should anyone waste their time watching a bunch of grown men on steroids taking cheap shots at each other?  This is NOT a sport.  It’s over-sized stunt men and women.

Ian Anderson of Jethro Tull

I’ve never been a fan of Ian Anderson or Jethro Tull.  I’ve seen Jethro Tull live and I wasn’t impressed.  He kind of reminded me of a little gnome dancing around the stage with his flute.  Can he play the flute?  Yes.  Can he sing?  No way!

Delurker Day is in January

I HATE HATE HATE when people lurk at blogs.  I understand if you feel you don’t have something substantial to contribute everyday.  But for the love of GOD I had hundreds of views to my blog yesterday and only 1 comment.  Seriously people, if you want to read blogs, participate once in a while!!  I ask a question at the end of almost every blog I write so you’ve got no excuse….

Today’s question:
Tell me what you hate that everyone else seems to love.
If you’ve got a few extra minutes tell me why you hate it.

Please comment and subscribe.

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