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Posts Tagged ‘Times Union Blogs’

If you get good service you may tell one or two people about it – BUT – if you get bad service you’ll tell everyone you know.

[tweetmeme] Just to prove that we don’t only speak up when we get bad service… let’s talk about some awesome service we’ve gotten lately!!

Kristen at Berkshire Bank in 20 Mall in Guilderland.  She is top-notch!  Michael had a problem with his account last week due to a mistake Price Chopper made. (One of many, they’re on my shit-list this week) Kristen was quick to get us in touch with someone who could resolve the problem.  She did it all with a smile in her voice and a good attitude.  I didn’t mention that we spoke with her over the phone.  Her positive attitude came right through the phone.  We called her manager Jason who was working in another location and he immediately rectified the situation.

We stopped in to thank Kristen and Jason in person the next day.  Kristen was there and we had a wonderful conversation.  We were sad to learn though that Jason was transferred to their Colonie branch.  Not as convenient, but still not too far away.  I highly recommend either of these two branches for your banking needs.

The other awesome service we received was at Max BMWMichael was in contact with them regarding test-riding a couple of motorcycles so he could talk about them on his biker blogCraig and Ben took the time to meet with us and answer all the questions we asked.  The dealership was quite busy since they were sponsoring an event, but they made us feel like we were the only two on their sales floor.

These days I won’t do business with a store who’s customer service ISN’T top-notch.  Tons of businesses compete for my attention, so why should I put up with rudeness or bad attitudes?

Where have you gotten awesome service lately?
Where has customer service fallen short?

Please comment and subscribe.

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The Weeklies ~ Week 28

108 Degrees in the sun on Thursday!

The Weekly Re-cap: I told you about my library – my Quiet Home Away From Home and the 4th of July.  I posted up my 1st poll – about your library use.  I helped a friend interpret her dreams about tornadoes and told you the history behind soap operas.  Last but certainly not least, I continued my interview series with an interview of my Mom 🙂

The Weekly Read: The Everything Blogging Book and Shift Your Habit.

The Weekly Music: EdXeno sang/rapped Vanilla Ice’s –  Ice Ice Baby during karaoke at Elda’s on Lark and it was awesome!

The Weekly Movie: We went to a pre-screened of the movie Cyrus.  It had it’s funny moments for sure, but I think they could have done more with the story to make it more interesting or humorous.  Not awesome but not bad either.
We also watched The Spy Next Door.  I always like Jackie Chan movies 🙂

Lucky

The Weekly Downer: A baby bunny falling into the pool and ending up in the skimmer 😦

The Weekly Good Karma: Michael rescuing the bunny out of the skimmer and us getting to spend and hour or two with ‘Lucky’ before we released him back into the wild.  Click the link – you know you want to!  The bunny was so cute!

The Weekly Interesting Facts: Since we met Lucky why not learn about rabbits 🙂  Rabbit facts found here.

  • A male rabbit is called a buck and a female rabbit is called a doe.
  • A rabbit can see behind himself, without turning his head, but has a blind spot in front of his face.
  • A rabbit sweats through the pads on its feet.
  • Domestic rabbits cannot breed with wild rabbits.
  • Rabbits are the most active at dawn and dusk.
  • Rabbits can jump to a height of more than 36 inches.
  • Rabbits can purr, just like a cat.
  • Rabbits cannot vomit.

The Weekly Food: Steak, Portabellas and Zucchini on the grill and Chocolate Zucchini Bread.

The Weekly OMG: I swam in my pool for the first time this week!!  This is the 4th summer I’ve owned my pool!

Yummy Coconut Birthday Cake!

The Weekly Birthdays: Ryan Jones, Erin Carlotto, Jean Languish, and Kevin Mowry.  I hope you all have wonderful birthdays!!  Leave a comment and tell me what you did to celebrate!

The Weekly Activity: Celebrating Independence DayBella & I also made a visit down to see Mom & Dad.  Dad replaced the brake pads on my truck for me.  Michael & I went out with some of the Times Union Bloggers.  We started at the Albany Pump Station and moved on to Elda’s on Lark.  A nice gathering of interesting people 🙂

The Weekly new people I’ve found on Twitter: DanielTosh, Albany_Weather, AlbanyJobs, YNNAlbany, Sue215, HunterMtn, SPAC_2010, and DeFrees.

The Weekly Charity I’m Pimping: LaDorka’s National MS Walk.

Isabella's 1st Birthday

The Weekly Countdown: Isabella’s 3rd Birthday: 16 Days.

The Weekly Hypothetical:  You’re a gossip type – how long do you wait until a person walks out of a room to trash talk them?

The Weekly Not-So-Hypothetical:  What have you been doing to stay cool this week? (It was 108 degrees in the sun here today!!)

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